BPGroup - CityProcessManagement - ProcessMaverick - TowersAssociates - Closequarter bring you the.....

The Advanced BPM Seminar for Executives

Your Executive day is hosted by three senior professionals in Business Process Management who bring a blend of success at the highest level coupled with pragmatism to deliver results in some of the worlds leading organisations. As leaders, consultants and authors their thought leadership and practical record is unsurpassed so join us to share wisdom, anecdotes and the practical lessons that will make your BPM initiative a runaway success and achieve those Triple Crown benefits of reducing cost, improving revenues and enhancing service

Introduction to BPM

A brief overview of the origins and evolution of BPM from 1992 to 2007 to set the scene

Business Process Management Fundamentals

Participants will be guided through the BPM life cycle (i.e. analysis, modelling, evaluation, (re)design, implementation, and learning). By working through a case exercise in a hands-on way, participants have the opportunity to feel what the BPM fundamentals are all about.

Strategy Implementation through BPM

Participants will review measuring success in BPM with balanced scorecarding, key performance indicators and strategy mapping. The foundation is laid for performance management at the enterprise level.

Advanced Techniques for Business Process Improvement

We’ll review techniques that originated in the fields of quality management (TQM), business process reengineering (BPR) and process optimisation and simulation. With case exercises the techniques will be brought into the classroom.

Setting up a process support organisation.

 Critical to BPM success and often also referred to as a Business Process Office (BPO). How do you set up such a centre of excellence? Which activities, roles and responsibilities does it cover? How do you make it fit your enterprise and keep it alive over time?

Information Systems Alignment

Bridging the gap and creating the alignment between business and IT in support of BPM. How do you get the demand-side and the supply-side ready and aligned for process orientation? It is here that enterprise architecture and service oriented architecting (SOA) meet business cases for IT investments. The potential of systems and suites for business process management is shown.

Business Intelligence in Support of BPM

 “You can’t manage what you can’t measure” is an old but true sentiment. We will  review  Business Intelligence (BI) investments (e.g. data warehousing, reporting and analytical processing). How ‘intelligent’ can processes truly become? The module positions BPM and BI as natural allies under the umbrella of enterprise performance management.

Process Management in Service Environments

Putting the customer in the spotlight for the BPM exercise. Customer centricity and Successful Customer Outcomes are the name of the game. This material will help the participants move in the direction of more customer-focused answers to business process challenges.

Advanced BPM communities and network

Acquiring and maintaining the skill set for BPM success is an ongoing challenge. Participants will be given an overview of the network forums and communities that support BPM from the ‘board room to the lunch room’.

With case studies and best practices the advanced process management techniques will be brought to the life.

Your seminar leaders are Steve Towers, John Corr and Theo Priestley.
Global thought leaders, consultants and authors with an exceptional track record of helping leading organisations transform through Business Process Management.

Please review the sponsor websites:

http://www.bpgroup.org

http://www.cityprocessmanagement.com

http://www.processmaverick.com

Join our community at http://www.linkedin.com/e/gis/1062077

TESTIMONIALS
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightning us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India

 "Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai

"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia

"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA

"I really enjoyed last week and really learned alot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangalizing the CEM approach with our team.
Senior Analyst, Investment Bank, London

“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett  Director of Global Process Practice, ACN, Inc.

“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer Principal, MBA & Associates Ltd

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the seminar and you came out as the most highly regarded."
Events Director, IIR International

“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management, Shell International